This Privacy Policy explains how Audience Builders LLC ("Audience Builders," "we," "us," or "our") collects, uses, and shares information in connection with Dispatch and our websites (the "Service"). It is incorporated into, and forms part of, the Agreement (as defined in the Terms of Service); capitalized terms not defined here have the meanings given in the Terms of Service. By using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service. If you have agreed to an earlier version, you accept an updated version only as described in Section 14.
We are based in the United States, and our database is hosted in the United States. Our hosting provider runs parts of the Service in data centers around the world, so your information may also be processed outside the United States, including in or near the country from which you access the Service. If you access the Service from outside the United States, you understand that your information will be processed in the United States and in those other locations as described below.
We collect the following categories of information:
We use information to: provide, operate, secure, maintain, and improve the Service; authenticate users and prevent fraud and abuse; generate, format, and publish content to the platforms you designate; process payments and manage subscriptions; provide support and respond to your requests; monitor and analyze usage and performance; enforce our terms and comply with legal obligations; and communicate with you about the Service, including service and transactional messages.
We may also send product-update emails to the email address on your account. You can opt out of them by replying to one or by contacting us at support@dispatchsocial.app; opt-outs are handled by hand, not automatically. Opting out does not stop service and transactional messages, billing emails from our payment processor, or alert emails you have turned on.
We share information as follows:
We do not sell your personal information for money. Some sharing described above (for example, with providers or platforms) may be treated as a "sale" or "sharing" under certain state privacy laws, which define those terms broadly and do not require an exchange of money. Where it is, we honor applicable opt-out rights as described in Section 10.
We rely on the following providers, grouped by the service each performs. This list may change as the Service evolves; changes are handled as described in the "Changes to This Policy" section, and we will maintain a current list and provide notice of material additions where required (including any objection window for customers under a data processing addendum).
These providers are independent companies that provide their services to us under their terms with us. Section 7 of the Terms of Service describes what we are and are not responsible for in connection with them.
When you use AI-assisted features, the inputs you provide (such as source text or media and your instructions) are processed by us and by our AI service providers to generate output. You are responsible for the inputs you submit and for reviewing outputs before use. We seek to work with providers that do not use your content to train their general models except as permitted, but you should not submit information through AI features that you are not authorized to share.
Face analysis in video. When the Service reframes a video to keep people in frame (Smart Reframe in Auto-Cut, including AI Smart Reframe, and automated video in Auto-Dispatch when Smart Reframe is turned on for it), it automatically detects the faces in the video and computes a face-recognition measurement for the faces it detects: a set of numbers describing each face. It compares these measurements with one another, only within that video, to follow the same person from shot to shot — for example, to keep the main person in frame, to avoid showing one person twice in a split screen, and to spot a still photo of someone that appears more than once. For short clips, it also uses the faces and the audio together to estimate who is speaking. We do not use this analysis to recognize who anyone is, and we do not compare faces with other videos or with any collection of faces. The face measurements exist only in memory while the video is being processed and are discarded when processing ends; they are not saved to storage, to our database, or to our logs, and our copies of the still frames taken from the video for processing are deleted when it ends. What we keep, with the finished video, is a framing record: each shot's timing, layout, and crop position; for a shot framed around two people, where their faces were in the frame; for a repeated photo, how closely the two faces matched (a single score); and, for AI Smart Reframe, a few words from our AI provider explaining each shot's framing. Framing records are kept like rendered videos (see Section 7) and, like them, can be opened by anyone who has the video's link (see Section 8). Our processing logs can include the same framing details. With AI Smart Reframe, still frames from the video, which may show faces, are also sent to our AI service provider (see Section 4), which handles the frames it receives under its own terms. The Broadcast stack option in Auto-Cut, and automated video in Auto-Dispatch when Smart Reframe is not turned on for it, do not analyze faces.
We use cookies, local storage, and similar technologies only for strictly necessary and functional purposes: (a) strictly necessary — our authentication provider's cookies keep you signed in and secure your session, and your browser's storage holds short-lived items such as a pending team invitation; and (b) functional — your browser's storage remembers your active brand, notices you have dismissed, and similar preferences. We do not use analytics or advertising cookies. Our pages load fonts from Google Fonts, so your browser sends your IP address and browser information to Google when it requests them. You can control cookies and browser storage through your browser; disabling strictly necessary cookies may prevent the Service from working.
We retain information for as long as your account is active and as needed to provide the Service, and thereafter as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain records (including records of your acceptance of our terms). We may delete or de-identify information when it is no longer needed. You are responsible for exporting or retaining your own copies of Your Content before your account is terminated.
Retention periods. We currently keep information for the following periods: video you upload to edit, convert, or stream is deleted automatically 7 days after upload; livestream recordings are deleted about 24 hours after the broadcast ends on paid plans, and after 30 days otherwise; most server logs, which can include IP addresses and request details, are kept for about 7 days; and meeting transcripts are kept until you delete the meeting or the brand. Rendered videos and images and the files stored with them (such as the framing records described in Section 5 and caption transcripts), files you upload for transcription, and the audio of meetings you transcribe are not deleted automatically, and are kept after you delete the related post, meeting, or brand. The face measurements described in Section 5 are not kept at all. Records of your acceptance of our terms, and usage and billing records, are kept after a brand or account is deleted.
Deleting a brand. Deleting a brand in the Service deletes its posts (including drafts and scheduled posts), the content feeds in its Feeds area, its invitations and memberships, and its meetings and their transcripts, and — except for brands provided on an early-access basis — cancels its scheduled Livestreams and deletes its saved Livestream destinations. It does not currently delete the following, which we keep: its Auto-Dispatch content sources and the stories drafted from them; its WordPress connection, including the encrypted application password; its Meeting Watch sources, the earliest-added of which we may keep checking for new meetings, without transcribing them; its keyword alerts and their recipients' email addresses; for early-access brands, its scheduled Livestreams, which may still go on air, and its saved Livestream destinations and their stream keys; its post analytics, card designs, and usage records; its media files, as described above; and some other settings and records. Its social accounts may also stay connected to our publishing provider, and posts the brand had already handed to that provider for a scheduled time may still publish there, even though they no longer appear in the Service; to prevent this, delete the brand's scheduled posts before deleting the brand, or contact us. An Auto-Dispatch API key for the brand is not revoked and can still read the brand's Auto-Dispatch outputs and content sources. To have a deleted brand's remaining data deleted, its social accounts disconnected, or its API key revoked, contact us at jbaron@audience-builders.com.
Aggregated and de-identified data. We may create and use aggregated, anonymized, or de-identified data derived from use of the Service for any lawful purpose, including operating, analyzing, and improving the Service and developing new features, provided such data cannot reasonably be used to identify you or any individual and we do not attempt to re-identify it.
We use reasonable administrative, technical, and organizational measures designed to protect information, including transport encryption and access controls. Much of the Service runs on infrastructure operated by our service providers (see Section 4). We do not control that infrastructure, but the software, settings, and credentials we run on it, and the information we choose to send to it, are ours to secure. Section 7 of the Terms of Service describes what we are and are not responsible for in connection with our service providers. NO METHOD OF TRANSMISSION OR STORAGE IS COMPLETELY SECURE, and neither we nor our service providers can guarantee absolute security. You are responsible for safeguarding your credentials and for the security of the connected accounts and devices you use with the Service.
Rendered videos and images, and video files you upload for editing, are stored at unguessable links, and anyone who has a file's link can open it, so share those links with care. The files stored with a rendered video, such as its framing record (see Section 5) and caption transcript, can also be opened by anyone who has that video's link. In Livestream, the YouTube and Twitch destination presets, and the optional encoder address marked as unencrypted, send stream keys and video without transport encryption; where a destination offers an RTMPS address, you can enter it instead.
If we become aware of a security incident affecting your personal information, including one at a service provider, we will notify affected users and applicable regulators as and when required by applicable law, and will describe, to the extent known, the nature of the incident, its likely consequences, and the measures taken.
Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or receive a portable copy of it, and to opt out of certain processing. You can update much of your account information directly in the Service. To make a rights request, contact us at jbaron@audience-builders.com. We will respond as required by applicable law and may need to verify your identity. We will not discriminate against you for exercising these rights. See Section 10 for U.S. state-specific rights.
Deleting data yourself. An owner can delete a brand in the Service, subject to the conditions in the Software License & Subscription Agreement (for example, not the only brand they belong to, or a subscription's billing brand while other brands are on its subscription or while its subscription is in a free trial, active, or awaiting a retried payment), and doing so deletes only part of its data (see Section 7). If you delete your sign-in account from your account settings, only your login is removed: your memberships, the brands you belong to and their content, and any subscription stay in place, and a subscription keeps renewing and being charged until it is canceled, so cancel any subscription first (if you have already deleted your login, email support@dispatchsocial.app to cancel). There is no way in the Service to delete all of your data yourself; to have it deleted, make a rights request as described above.
If you are a resident of a U.S. state with a comprehensive privacy law (such as California, Virginia, Colorado, Connecticut, and others), you may have the rights to: know and access the categories and specific pieces of personal information we collect, use, and disclose, and the purposes; correct inaccurate personal information; delete personal information; obtain a portable copy; and opt out of any "sale" or "sharing" of personal information and of targeted advertising (we do not use the Service for targeted advertising). We do not knowingly process sensitive personal information for purposes that require an opt-out; where we do, you may limit that use. The face analysis described in Section 5 is used only to frame the videos you ask us, or set up Auto-Dispatch, to process.
To exercise these rights, contact us at jbaron@audience-builders.com, or use any "Do Not Sell or Share My Personal Information" or preference control we make available. You may use an authorized agent to submit a request on your behalf, subject to verification. Where applicable, we honor recognized opt-out preference signals such as Global Privacy Control. If we deny your request, you may appeal by replying to our response; we will inform you of the outcome as required by law.
We process information primarily in the United States, and our hosting provider also processes it in data centers outside the United States. If you or your users are located in the European Economic Area, the United Kingdom, or another region with data-transfer restrictions, note that we do not currently have Standard Contractual Clauses or a data processing addendum in place with our customers. Business customers who act as controllers and need a data processing addendum, or a transfer mechanism such as the Standard Contractual Clauses, can request one at jbaron@audience-builders.com. Individuals in these regions may also have the right to lodge a complaint with their local supervisory authority.
The Service is not directed to children and is intended only for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at jbaron@audience-builders.com and we will take appropriate steps to delete it.
The Service links to and integrates with third-party platforms and websites that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them. This Section does not apply to our service providers (see Section 4); Section 7 of the Terms of Service describes what we are and are not responsible for in connection with them. Review the privacy policies of any platform you connect or visit.
We may update this Privacy Policy from time to time, including to reflect changes to our subprocessors. When we do, we will post the updated policy with a new effective date and ask you to review and accept it, with the rest of the updated Agreement, the next time you open or reload the Service while signed in, as described in Section 19 of the Terms of Service. You accept the updated policy only by agreeing to it on the screen that asks you to. Scheduled posts, automations, and API access set up for your brands earlier keep running while your acceptance is pending, and their running is not your acceptance.
If you have questions about this Privacy Policy or our data practices, contact us at jbaron@audience-builders.com, or by mail at 1 Olympic Place, Suite 1240, Towson, MD 21204.